Privacy Policy

At Sisiosa (“we”, “our”, or “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

  • Personal details (name, email, address, phone number)
  • Payment and transaction details (processed securely via third-party gateways)
  • Account login information (if you create an account)
  • Website usage data (via cookies and analytics tools)

2. How We Use Your Information

  • To process and deliver your orders
  • To send updates or promotional offers (with your consent)
  • To improve website performance and customer experience
  • To comply with legal and regulatory obligations

3. Legal Basis for Processing

We process your personal data based on one or more of the following lawful bases under the UK GDPR:

  • Your consent
  • Performance of a contract
  • Legal obligation
  • Legitimate interests (e.g. improving our services)

4. Data Sharing

We do not sell your personal data. We may share data only with trusted service providers (e.g., payment processors, couriers, analytics platforms) who comply with data protection laws and process your information securely.

5. International Transfers

If we transfer personal data outside the UK (for example, to our cloud service providers), we ensure adequate safeguards are in place, such as Standard Contractual Clauses or UK adequacy decisions.

6. Data Retention

We retain your data only for as long as necessary to fulfil the purposes described in this policy or as required by law (typically 6 years for accounting and tax records).

7. Your Rights

Under UK GDPR, you have the following rights:

  • Access your data
  • Rectify inaccurate data
  • Request deletion (“right to be forgotten”)
  • Restrict or object to processing
  • Data portability
  • Withdraw consent at any time

To exercise any of these rights, please contact us at support@sisiosa.com.

8. Cookies

We use cookies to personalize your experience, analyze traffic, and improve performance. You can manage cookie preferences through your browser settings.

9. Data Security

We use secure servers, SSL encryption, and access control to protect your data against unauthorized access, alteration, or disclosure.

10. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

11. Contact Information

If you have any concerns or complaints about how we handle your personal data, please contact our Data Protection Officer at:
Email: privacy@sisiosa.com
Address: London, United Kingdom

Last updated: October 2025